Why Provider Services

Rehabilitation That Treats the Whole Person

Returning injured workers to work in a cooperative, safe and durable manner since 1999.

Our Approach

How the Practice Works

Four working principles, applied to every file.

Biopsychosocial

The whole person, not just the injury

Physical, psychological and social factors are addressed in every plan, because recovery that ignores any of the three does not hold.

Matched

Triage that pairs worker and case manager

Cases are triaged so each worker is matched to a case manager with the right background, experience and approach for the circumstances.

SMART Goals

Plans with measurable milestones

Specific, measurable, achievable, relevant and time-bound goals mean the worker, the employer and the insurer can all see progress, week by week.

Coordinated

Everyone at the same table

Regular, detailed case conferencing with healthcare providers and stakeholders keeps recovery planning aligned instead of fragmenting.

Results in Action

From Seven Months of No Progress to Walking Back to Work

The case

A worker fractured both the tibia and fibula in a workplace accident. After surgery, seven months of physiotherapy and hydrotherapy produced no measurable improvement. He could not stand unaided, his gait had deteriorated, and a language barrier (the worker speaks Mandarin) made standard programs harder to follow.

Our team designed an in-home conditioning program around his mobility limits, with an interpreter supporting every exercise instruction, and reviewed progress week by week against goals the worker helped set.

Once Rehab Options Work Conditioning came on board, we could see an immediate improvement in the motivation to return to work. We cannot thank the Work Conditioning team enough for getting him back to work safely. The worker's employer

The milestones

  • Week 1

    Standing independently for the first time since the accident

  • Following weeks

    Walking extended distances with a stick, then 100 metres unaided with corrected technique

  • Return to work

    Back on suitable duties with treatment continuing on site

  • Capacity restored

    Stairs, standing and seated duties all managed through a full shift

  • Independence back

    Everyday life returned, down to walking out for the mail again

Put a Stalled File in Front of Us

If progress has flatlined, a fresh person-centred plan usually finds the movement everyone has stopped looking for.

Refer the Worker Call (02) 8543 5800