Common Questions, Straight Answers

Referrals come from employers, insurers and claims agents, treating doctors and allied health practitioners, solicitors, and from workers themselves. Use the online referral, download the referral form, or simply call us on (02) 8543 5800 and we will take the details over the phone.

The case is triaged and matched to a case manager with the right background for the worker and the injury. An initial assessment follows promptly, then a plan with SMART goals is agreed with the worker, the employer and the treating team. From there, regular case conferencing keeps the plan moving and everyone informed.

A functional capacity evaluation (FCE) is a structured, objective assessment of what a worker can physically do: lifting, carrying, standing, sitting, reaching and sustained work tolerance. It gives insurers, employers and doctors a defensible basis for return-to-work planning, suitable duties and vocational decisions.

Wherever the worker is. Programs run in the workplace, in our Miranda facility with its two dedicated conditioning gyms, and in the worker's home where mobility makes that the right setting. The group has serviced employers Australia-wide since 2000, with services coordinated locally.

Treatment addresses the injury; rehabilitation addresses the return to work. We do not replace the treating team. We coordinate with it, adding case management, capacity building, workplace assessment and goal-driven planning so that recovery translates into a safe, durable return to employment.

Yes. The group operates a 24-hour after-hours line on 1800 880 721 for urgent matters that cannot wait until the next business day.